How do you rebuild the schedule for twelve technicians after a sick call at 6:58, with the messages to customers ready alongside it?
After a sick call at 6:58, Bombos reads the logged call, finds the affected appointments and gets an adjusted day plan with customer messages ready; you decide on the schedule and send them.
Works with your own scheduling software, calendar and accounting package.
The 6:58 sick call is where it starts, and it leads to a schedule that handles more work with the same team.
This is how it goes now, and how it goes with Bombos.
One phone call and the whole day has to change: who takes over the jobs, which customer needs a call, and the paperwork falls behind in the meantime.
At 6:58 am, a technician calls in sick and you have twelve scheduled. You record who is missing, open the day plan, find their jobs and decide which coworker can take over. If the call only exists as a phone conversation, you first write down the consequences. For every rescheduled appointment, you find a new time and prepare a matching customer message.
The adjusted plan for the day is ready, with messages to the customers it affects.
Bombos reads the sick call as soon as it is available as text and pulls in the affected appointments and customer details. It prepares a revised day plan, with the reason for each change. Draft messages for affected customers sit beside the proposed changes. You decide what goes ahead and send the messages. After your approval, the proposal enters your schedule.
After three months, your schedule is ready each morning instead of being built from scratch, even when someone calls in sick. Your dispatcher reviews a proposal instead of solving a puzzle, and customers hear about changes in time. The time this frees up goes to work that currently gets left behind. Your business can keep growing with the same crew.
What's ready for you then
- The new day plan is ready before the crew leaves
- Who takes over, based on schedules, skills and travel distance
- Every affected customer has a message ready
- Your dispatcher no longer starts the day firefighting
Where do you see that?
In Bombos, the day plan sits on the same list as the customer messages that go with it. You see which appointments are affected by the sick call and why a change is proposed. You read the affected jobs next to the suggested replacement and adjust the division. The draft message at the moved appointment shows what you are putting to the customer. The appointment details that were found stay with the work you are reviewing.
A proposal with the status "ready for you" is waiting for your review. "Waiting on your input" means there is an open question, for example which appointment is allowed to move. That status belongs to the day plan you are looking at right now. In the log you can see every action with an effect outside Bombos. So you can also check which change was carried out after you reviewed the day plan. The customer messages sit clearly marked as drafts next to the proposed changes for that day.
How does it start?
For the first task we discuss how an absence report reaches the schedule. In the setup conversation in the first week we spend about an hour looking together at the inbox, the logged reports and the scheduling software. You tell us which appointments are allowed to move and who reviews the consequences for customers. If the report comes in by phone, we agree where you write it down so Bombos can work with it.
After that, the first task starts at "proposing". Bombos puts the proposed changes in front of whoever knows the crew and the day plan. Your own schedule stays in use, nothing moves and you do not need training. If you correct the choice at an appointment, that correction becomes the rule for a similar report next time. Once a task type has gone well for a while, you choose whether "run after approval" or "run on its own" fits. Final scheduling and customer contact do not happen without your approval. The next time a sick call is logged, the adjusted day plan is ready for review.
Sick calls are the first task, not the whole offer. We take you along on that first step, and after that your own technical staff teach Bombos the next task. After three months, your schedule is ready in the morning instead of you having to put it together.
Fewer fires, more room to grow.
A sick call shows how tight your schedule is. The faster you grow, the more often one phone call turns the whole day upside down. The usual response is to hire another dispatcher. With Bombos, you do not have to. Your current team takes on more work and does it better, for less than half a day a week of the person you would otherwise hire.
After sick calls, your own team teaches Bombos the next task. They do not need technical skills. Your dispatcher reviews proposals every day and naturally learns to work with AI. We guide you through the first step, and we do not want you to keep coming back to us.
Leave your number and we call you back to talk through the state of your schedule.
What Bombos does, in three steps
It reads what comes in
An email, a message, a photo or a PDF: Bombos reads it, looks up the client and the details in the systems you already have, and sees what is missing.
It drafts the work, you approve it
The proposal sits on one list with the reasoning next to it. You read it, adjust it and approve. Only then is anything sent, booked or filed.
It remembers what you decide
Every correction becomes the rule for next time. Once a kind of task has gone well for a while, you hand it over step by step, and you check the log afterwards.
What can Bombos not do here today?
Bombos does not turn a sick call into a guarantee that every job that day still happens. It only knows the appointments, details and rules that are available. A verbal promise from a technician that is written down nowhere cannot be included in the proposal. That is why Bombos can interview you: it asks who can take over which work during an absence, so that shows up in the proposal next time. Which customer has to wait is not something Bombos decides behind your back. The day plan can be wrong or incomplete; the consequences need checking before the schedule changes.
When uncertain, Bombos puts the choice in front of you instead of guessing at an answer. Bombos never sends messages to customers or other third parties without approval from a staff member first. Even during a sick call, that technically enforced limit applies to every channel. You cannot switch it off yourself; only Bombos can, at your explicit request and at your own risk. An approved day plan is also not proof that a customer has accepted the new time. Rebuilding the day is about the appointments that shift, including for the people waiting on a technician.