How does a leak a resident reports on info@ become a work order for the contractor in your homeowners association software, without any digging around?
A resident report becomes a work order suggestion by reading the email, looking up the resident and the supplier, and getting the details ready for your review.
Works in your own Outlook, next to your own software.
It starts with the leak reported to info@; the time this gives your property managers back creates room for more associations with the same team.
This is how it goes now, and how it goes with Bombos.
A resident emails that water is dripping from the ceiling. The plumber does not know about it yet.
The email describes what is leaking. A photo of the ceiling is attached, and the address sits in an earlier email. You work out which association the report belongs to, who the regular plumber is and which details the work order needs. Then you create the order in Convect, where the technician's invoice will also sit, and only then reply to the resident. TwinQ has its own mail assistant for sorting and drafting replies.
The work order for the regular plumber sits ready, with the reply to the resident underneath it.
For the leak report, the work order details are ready. Bombos reads the email, looks up the resident and the association, and adds the regular supplier from the recorded information. You get a suggested work order and a draft reply to the resident, with the reason attached. You check the details, decide on the order and send the message. If the right resident is uncertain, Bombos asks you.
After three months, the right work order is ready for every report, without anyone working out where it belongs. Your property manager approves it, and the resident quickly knows what to expect. What once lived only in the manager's head is now recorded. Your firm can take on more associations with the same people.
What's ready for you then
- Every report goes straight to the right association
- The regular plumber's work order is ready
- The reply to the resident sits underneath
- You approve, without searching or retyping
Where do you see that?
In Bombos, the suggestion for the maintenance order sits on the same list as the other prepared work. Next to the leak report you see the reason and the status "ready for you" or "waiting on your input". The resident details found, the suggested supplier, and the reply text sit together. Your homeowners association software does not need to be open separately for that review.
A maintenance order on the list of suggestions waits for your decision on the details and the supplier. You compare the address found with the resident's report. Every action with an effect outside Bombos is recorded in a log you can look through. There you see what Bombos has done with the preparation. The plumber's name next to the report does not yet mean they have received an order. The suggestion for the contractor and the reply to the resident are each recognizable as prepared work.
How does it start?
In the first week we go through a leak report on info@ together, during a setup conversation of about an hour. You show us the mailbox with resident reports and the homeowners association software. We look at where the resident details and regular suppliers sit and fill in the rules for the first task. We also agree on who reviews the order suggestion. You give access to the systems needed. Your existing email and software stay where they are; nothing has to move. No course is needed, even if you do not work with computers much. In that same conversation, we also record which regular plumber belongs to which association, instead of leaving that only in the manager's head.
After that, Bombos puts preparing the maintenance order live at "proposing", the starting level for every task type. A correction to the resident details or the regular plumber becomes the rule for the next report. Bombos only learns which resident details or plumber belong to the report from those corrections. Once the order suggestions have gone well for a while, you choose "run after approval" or "run on its own" per task type, and follow along through the log. Messages to the resident and the contractor still need your approval. The rules for reports are settings, without custom work.
After three months, the right work order is ready for every report without anyone working out where it belongs. The reports are the first task, not the whole offer: after that your own property managers teach Bombos the next task.
Manage more associations with the same team.
Every new association brings more reports, residents and suppliers. At a fast-growing property management firm, that workload rises faster than you can find people. And you do not want your headcount to keep growing. With Bombos, your team does more work, of a higher quality, with the same people.
After resident reports, your property managers teach Bombos the next task themselves. Nobody needs to be technical. They correct a suggestion just as they would guide a new coworker, and learn to work with AI as they go. We guide you through the first step, and we do not want you to have to keep coming back to us.
Bombos costs less than half a day a week of the property manager you would otherwise hire. Leave your number and we will call you back to talk through your situation.
What Bombos does, in three steps
It reads what comes in
An email, a message, a photo or a PDF: Bombos reads it, looks up the client and the details in the systems you already have, and sees what is missing.
It drafts the work, you approve it
The proposal sits on one list with the reasoning next to it. You read it, adjust it and approve. Only then is anything sent, booked or filed.
It remembers what you decide
Every correction becomes the rule for next time. Once a kind of task has gone well for a while, you hand it over step by step, and you check the log afterwards.
What can Bombos not do here today?
Bombos does not record a maintenance order in Convect without your approval. The order sits ready with the details found in it; only once you approve it is it fixed. Picking a regular supplier goes by what is in the reachable email and your software. Which plumber belongs to which association is often not written down anywhere. That is why Bombos can interview you: it asks which regular supplier belongs to which association, so it suggests that itself next time. When in doubt, it asks for your judgment. A familiar name in the email is not enough to fill in missing details about the resident or the association.
An order suggestion can be wrong. The resident details, the supplier, and the content of the order all need review, therefore, before anything happens with them. Bombos never sends outgoing messages to third parties without prior approval from a staff member, whatever the channel. For both the reply to the resident and the message to the contractor, that limit is technically enforced. Only Bombos can switch it off, at your explicit request and at your own risk. Getting a reply ready is not a promise that the plumber is coming. The resident reports what is leaking; the order tells the plumber where to go.