---
title: "How do you connect Housecall Pro to your inbox so that a repair request by email becomes a scheduled job?"
description: "A repair request emailed with a photo becomes a proposed job next to Housecall Pro. Bombos matches the property and its equipment, and you approve."
image: "https://bombos.ai/assets/og-en-v2.png"
---

# How do you connect Housecall Pro to your inbox so that a repair request by email becomes a scheduled job?

![Piet Baudoin](https://bombos.ai/assets/team/piet.jpg)By Piet Baudoin, updated September 27, 2026

You connect Housecall Pro to your inbox by putting Bombos next to it, so a repair request that arrives by email becomes a proposed job in Housecall Pro. Bombos reads the email and any photo, finds the property and its equipment history in Housecall Pro and checks which tech has room. The proposal is ready with the reason attached and the message to the homeowner underneath. After your approval in Bombos the job is in Housecall Pro. Bombos works next to Housecall Pro, not instead of it.

## What Does Housecall Pro Already Do, and What Not?

Housecall Pro already does a lot by itself. Homeowners can book online around the clock, and CSR AI answers calls and books jobs 24/7. On the schedule you drag and drop jobs on a color-coded calendar, route techs by location and send "On my way" texts. The CRM tracks equipment and system age and rebooks seasonal service, and on the Essentials and MAX plans equipment tracking keeps a service and equipment history on each property.

What arrives outside those channels still lands on someone's desk. A homeowner emails a photo of the rating plate on her unit and asks whether you can come this week. A builder sends a work order for a new install as a PDF. A landlord forwards a tenant's message about water dripping from the air handler. Your CSR reads each one, searches for the property in Housecall Pro and checks which tech is close and free.

Bombos prepares that step. It reads the email, the photo or the PDF, matches the property and its equipment history in Housecall Pro, checks which techs have room and puts a proposal for the job in front of you, with the reason and the message to the homeowner underneath. When the right choice depends on something only your CSR knows, such as a landlord who wants a call before anyone goes in, Bombos asks about it and writes it down.

## Which Tasks Run on Housecall Pro?

Each task below starts with an email and ends, after your approval in Bombos, as a job or a message in Housecall Pro. Repair requests are the natural place to begin, because every hour they wait in the inbox is an hour a homeowner spends without heat or cooling. Seasonal maintenance comes next: the reminder to book a tune-up, prepared per property from the history that is already there. Quote requests that arrive late in the day and reminders for tomorrow's appointments follow the same pattern. Which one you add second is up to you and the requests your office sees most. You start with one task. After that, your own team teaches Bombos the next one, and you do not need to be technical for that.

-   [Service call in, proposal ready](https://bombos.ai/en/scheduling-service-calls/)
-   [Field service scheduling](https://bombos.ai/en/use-cases/field-service-planning/)
-   [Annual inspections and service visits](https://bombos.ai/en/use-cases/annual-inspections-and-service-visits/)
-   [Quote requests after hours](https://bombos.ai/en/use-cases/quote-requests-after-hours/)
-   [Appointment reminders](https://bombos.ai/en/use-cases/customers-who-do-not-show-up/)

## What Changes in Your Week?

Your CSR stops choosing between the ringing phone and the unread inbox. While she takes calls, the emails that came in are turned into proposals with the property, the equipment and a suggested tech, and she approves them between calls. No email request waits until the end of the day, and techs arrive knowing which unit they are working on. The same team does more work, at a higher quality, for less than half a day a week of the extra CSR you would otherwise hire.

You start with one task. We set up the first one together with you, with your own Housecall Pro and your own inbox, based on the requests you get today. Each time you correct a proposal, Bombos keeps that as the rule for the next one. After that your own team teaches Bombos the next task, and you do it without us.

## What Doesn't Go Out Without Your Approval?

Bombos books no job in Housecall Pro, moves nothing on the calendar and sends no text or email to a homeowner, landlord or builder until someone at your company presses Approve in Bombos. A request that looks like an emergency waits for that approval too, so you decide who goes out. That limit is always on. Only Bombos can switch it off, at your explicit request and at your own risk.

For every step you can read back afterwards what happened and why. For the work inside your office, such as looking things up, checking and preparing, you decide how much Bombos does ahead of time; messages to customers and payments always wait for your approval. A proposal can be wrong, even when the reason sounds believable. When in doubt, Bombos asks instead of guessing.

Bombos also works with [Jobber](https://bombos.ai/en/integrations/jobber/), [ServiceTitan](https://bombos.ai/en/integrations/servicetitan/), and [FieldEdge](https://bombos.ai/en/integrations/fieldedge/).

All tasks Bombos takes on are listed under [use cases](https://bombos.ai/en/use-cases/).

## Leave your number and we'll call you back to talk through your situation.

A few lines about how things go at your company is enough, or just your number. You won't get a sales pitch but a conversation: what stands out to us, which work could get lighter first at your company and what your team can take on after that. It costs nothing. If we see something worthwhile together, we start with that first piece of work.


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